"Simply Umbrellas places security as its highest priority"
 We have taken many steps to ensure that any payment information taken on-line is processed confidentially and accurately. We use Secure Sockets Layer (SSL) encryption technology, which is the industry standard and among the best software available for secure payment transactions. All our payments are handled by Worldpay which is part of the Royal Bank of Scotland Group.
The Order Process
Upon placing your order you will receive notification at your stated e-mail address confirming your order.
At this stage the order is "Pending"
You will also receive a confirmation e-mail from Worldpay.
"Processing" - When you order is being prepared and packaged.
"Dispatched" - Your order has been sent via your selected delivery method. You will receive an e-mail at your stated address.
Exchanges and Returns
We are confident that you will be delighted with your purchase. If you are not 100% satisfied for any reason, simply return it for an exchange or refund of the purchase price. If we have made a mistake, we'll also refund reasonable delivery charges.
Should you wish to return an item for a refund or exchange, please do so within 7 days. Unless faulty, goods must be returned in a saleable condition.
When returning an item please remember to fill out the returns form (if enclosed) otherwise include your receipt. If this is not possible, make sure that you include your name, address and a telephone number inside the package and please do not forget to tell us if you want a replacement or a refund.
You will be responsible for any returned goods until they reach our warehouse, so please ensure that returned goods are packed to withstand the rigours of the mail and make sure you get proof of postage. In the unlikely event of a lost package you will be responsible for claiming from Royal Mail. At present Royal Mail compensation is limited to £26 sterling so if the value of goods being returned is greater than this you may wish to consider using a recorded delivery service.
Complaints Procedure
Our aim is to deal with any problems and difficulties quickly and fairly. We will do this by: monitoring all complaints and suggestions to help us identify what is going wrong and how we can improve; and by having a system, which is
- easily accessible and well publicised
- is simple to understand and use is speedy, with established time limits for action, and keeps people informed of progress
- is fair, with full and objective investigation procedures
- maintains the confidentiality of both staff and customers
- effectively addresses all the points at issue, and provides appropriate redress
- provides information to management so that services can be improved
How to Complain
If you feel you have a complaint then please contact Customer Services.
E-mail: enquiries@simplyumbrellas.co.uk
Tel: 0208 598 2811
Or write to: Customer Services
Simply Umbrellas
17 Hampstead Gardens
Chadwell Heath
Essex
RM6 4FE
You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve the complaint.
Terms and Conditions
(Your statutory customer rights are not affected)
Definitions Seller means Simply Umbrellas, 17 Hampstead Gardens, Chadwell Heath, Essex, United Kingdom and the company's web site http://www.simplyumbrellas.com Customer means the person or company to whom this document is addressed.International Customer shall mean a customer from outside the United Kingdom.
1. General These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Simply Umbrellas, to the buyer hereafter referred as the Customer
2. Price 2.1 All prices are quoted in Pounds Sterling and are inclusive of VAT unless otherwise specified. 2.2 All prices are exclusive of postage and packing, unless otherwise stated.
3. Payment 3.1 Payments must be made in Pounds Sterling only, unless otherwise specified, and by one of the following payment methods (except International Customers see clause 11 ) · Major debit/credit cards as listed: (Visa/Delta, Mastercard, Switch/Solo, Electron, JCB).
4. Passing of property 4.1 Simply Umbrellas shall retain the property of the goods until full payment has been made by the customer and has been received by Simply Umbrellas
5. Passing of risk The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.
6. Delivery 6.1 Delivery date: Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. Simply Umbrellas cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.6.2 Shipping All products are sent through Parcelforce Worldwide. Unless otherwise specified, all products are shipped on the Parcelforce 48 service and must be signed for. The Customer must request any other delivery method at the time of the order, and goods will be shipped under Customer's responsibility as defined in clause 6.3. 6.3 Passing of riskWhen goods are delivered through Parcelforce Worldwide, the Customer bears the risk, once the goods have been signed for. For other delivery method, the Customer bears the risk once the goods have left the Simply Umbrellas premises.
7. Acceptance The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Simply Umbrellas shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
8. Return procedure 8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Simply Umbrellas will not accept any returned goods should the return not follow the aforementioned return procedure. 8.2 The Customer must contact Simply Umbrellas Customer Services on 0208-598-2811 to obtain a Returns Authorisation Number (RAN). This number shall be clearly quoted on the returned package, and the package must be returned within 5 working days of obtaining the RAN to the following address: Simply Umbrellas17 Hampstead GardensChadwell HeathEssexRM6 4FE8.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Simply Umbrellas before the refund or replacement can be issued. 8.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage) only. Goods must be returned to Simply Umbrellas before the partial refund can be issued.
9. Cancellations 9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.9.2 Cancellations can be made with Simply Umbrellas sales line on 0208-598-2811. Customers will be provided with a Cancellation Reference Number (CRN) for them to keep for future reference.
10. Licence agreement The Customer shall respect all licence agreements delivered by the copyright owners. Simply Umbrellas cannot be held responsible or liable for any misuses conducted by the Customer or any third party.
11. International customer Customers from outside the UK can only pay by International credit card or bank transfer and must pay in pound sterling unless otherwise specified. Delivery can be made to UK address only All other terms and conditions apply.
12. Law These terms and conditions are governed and shall be interpreted in accordance with English law. |
